How can we help?
Have a look below for our most frequently asked questions. If you still have questions simply email us, call us or chat with us online!
WHY IS UBER CLEAN HOUSE DIFFERENT?
We aim to provide 100% customer happiness.
HOW DO I KNOW THAT THE BOOKING HAS BEEN CONFIRMED?
A confirmation of the booking request will be sent to the email address you enter on the online booking facility.
DO I NEED TO BE HOME WHEN THE CLEANER COMES?
No you don’t, but when making a booking via our website be sure to leave special instructions about where the key can be found.
HOW MANY CLEANERS WILL CLEAN MY PLACE?
Typically, one or two cleaners come to your home depending on the service provided and the time that it takes to complete.
HOW LONG WILL THE CLEANING TAKE?
The time taken depends on the type of service that is chosen. If the cleaning needs to be finished by a certain time you can leave a note in the instructions section when making the booking.
WILL ONLY ECO-FRIENDLY PRODUCTS BE USED?
We recommend to cleaning businesses using our platform to use eco-friendly cleaning products. Chemicals may be used for deep stains or with steam cleaning.
DO I NEED TO PROVIDE CLEANING SUPPLIES?
Cleaning businesses using our platform provide all the cleaning supplies and equipment. But if there are products that you prefer them to use please let us know under special instructions on the booking form.
ARE CLEANERS INSURED?
Cleaners have Public Liability Insurance.
CAN I CHANGE OR CANCEL MY BOOKING?
You can log in to your account to cancel or reschedule a booking. Bookings cancelled or rescheduled within 48 hours before the time that your service was scheduled to start incur a $78 cancellation fee.
CAN I CONTACT UBER CLEAN HOUSE URGENTLY?
Message us via Live Chat.
CAN A CLEANER COME TO MY PLACE ON A REGULAR BASIS?
You don’t have to rebook every time you want a cleaner to come. When making a booking simply select Weekly, Fortnightly or Monthly recurring service.
OUR END OF LEASE CLEANING SERVICE
SHOULD MY PLACE BE UNFURNISHED FOR END OF LEASE CLEAN?
Yes. When the cleaners arrive, the place should be unfurnished to allow cleaners access to all areas and ensure the cleaning meets real estate end-of-lease cleaning standards. If steam cleaning is required, all furniture should be removed in order for the carpet to be cleaned properly so you can get your bond back. In special circumstances end-of-lease cleaning can be done if the furniture is there. However, this must be communicated and agreed to by us via email before the booking is made. Surcharges may apply.
MY PROPERTY HAS DAMAGE. CAN THE CLEANERS TAKE CARE OF THIS?
No. If the walls or other parts of the property are damaged they will need to be repaired by tradesman or other relevant party. Ensure you communicate with your real estate agent first to make sure the repairs are consistent with the current state of the property. Cleaners will clean the property according to the real estate end-of-lease cleaning standards. Repairs to damage are outside the scope of this work.
DO YOU GUARANTEE 100% BOND BACK?
Our commitment is to clean the property to real estate end-of-lease cleaning standards. This satisfies the cleaning requirements of end-of-lease. However, receiving your bond back may depend on other things such as damage to the property. This falls outside the scope of cleaning services.
HOW DO I PAY
We accept Visa, MasterCard or Amex credit card payments. We put a hold on your card a couple of days before the clean to validate the card and ensure there are sufficient funds. The card is then charged once the clean is completed.
HOW MUCH WILL IT COST TO CLEAN MY HOUSE?
Prices depend on the type of service requested and any extras provided. Our online booking facility quotes you the price for your chosen service. Prices are fixed per service and there are no hidden charges.
HOW SECURE ARE ONLINE PAYMENTS?
We use secure payment methods. Payments are processed by Stripe through a secure 256 bit protocol over an extended SSL secured connection.
CAN I GET A REFUND IF I CANCEL THE BOOKING?
Refunds are provided to the credit card that is used to make the booking, as long as 24 hours’ notice of the cancellation is provided before the time that the service was scheduled to start. Bookings cancelled with less than 24 hours notice incur a $78 cancellation fee. Gift cards are not refundable.
ARE THERE ANY SURCHARGES?
Yes, in some cases surcharges will apply depending on the services you require, or the day of your booking. Surcharges are as follows:
CAN I PAY WITH CASH?
To streamline our services we only accept cashless payment.
HOW DO I PROVIDE FEEDBACK?
You can provide feedback using the Contact Us or Live Chat on our website. We welcome any feedback as it helps us improve our service.
WHAT IF I AM NOT HAPPY WITH THE SERVICE?
We aim to provide you with 100% Happiness Guarantee. Concerns about services provided should be raised within 24 hours of the service in order for us to be able to respond to them properly. We are committed to responding promptly and efficiently to all matters raised.